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Wholesale, client, unnamed

Stock agent on the website

A buyer asks on the site whether an item is in stock and gets an instant answer. Managers stop answering the same question by hand.

• ProblemThe client is a wholesaler with stock in Excel sheets per city. Earlier someone offered them a basic CRM, which was not what they needed. They needed an agent on the site that answers stock questions and hands large volumes to a manager.
• What I did
  • Showed the result before writing code: a demo video and a landing page so the client could see the agent before development.
  • Defined what the buyer sees (stock and lead time) and what stays hidden (purchase price, margin, supplier, reserve).
  • Built in protection: data on servers in Russia, the agent reads only a copy of the sheets, it is guarded against hidden instructions and every answer is logged.
  • A large-volume threshold: online booking of big batches is disabled on purpose, a manager joins the conversation.
• ResultDemo and landing are ready, the project is launching. We will measure the effect in the pilot, baselines are recorded at the start.
• Stack and approachAI agent over stock sheets, widget on the client's site, manager handoff; demo built with Remotion.